Right of withdrawal

RIGHT OF WITHDRAWAL
(Valid only for individuals and non-personalized goods): pursuant to art. 5 DL 185/1999, if the customer is a consumer (ie a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase indicating a reference to VAT), has the right to withdraw from the contract of purchase for any reason, without the need to provide explanations and without any penalty. To exercise this right, the customer must send to BEST SPORT s.r.l. a communication to that effect, within 14 working days from the date of receipt of the goods. This communication must be sent by registered letter with acknowledgment of receipt, addressed to BEST SPORT s.r.l. Via Castaldi n. 3, 41123 – Modena (MO), by fax to 059 782527, or by sending an email to info@best-pets.eu. Always sent within the aforementioned term (14 days) and followed by a confirmation, once we have received the aforementioned notice of withdrawal, BEST SPORT s.r.l. will promptly communicate to the customer instructions on how to return the goods. As a single charge, in this case the customer will have to bear the costs of returning the goods to BEST SPORT s.r.l ..

In order to obtain a refund, the goods must be returned:
– It integrates and in the original packaging, complete with all its parts and accessories, without having suffered any damage
– The product must not be dirty or foul-smelling (any hairs must be completely removed)
– The product must not be damaged (cuts, tears, tears, abrasions, etc.)

Upon arrival, the goods will be examined and, in the presence of damage or tampering, the withdrawal can not be exercised. Without prejudice to any restoration costs for damages ascertained to the goods, BEST SPORT s.r.l. will issue a credit note and refund the customer the full amount already paid within 15 working days. It will be the customer’s responsibility to provide promptly to BEST SPORT s.r.l. the bank details (ABI Code – CAB – CIN – Current Account of the invoice), in order to obtain the return of the price. The right of withdrawal can not be exercised by the Customer in the event that the purchased products consist of personalized goods.

ODR Link:

http://ec.europa.eu/consumers/odr/